Privacy Policy - Addington Palace

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Privacy Policy

Last Updated: 17.02.2025

Welcome to Addington Palace (“Company,” “we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, https://addington-palace.co.uk (“Website”).

1. Information We Collect

We collect and process the following categories of personal data:

1.1 Information You Provide to Us

Name
Email address
Phone number
Address
Payment information (when applicable)
Any other information you voluntarily provide via contact forms, event booking, or enquiries

1.2 Information We Collect Automatically

IP address
Browser type and version
Operating system
Referral URL
Date and time of access
Website navigation and interaction details

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. For more details, please refer to our Cookies Policy.

2. How We Use Your Information

We process your data for the following purposes:

To respond to your enquiries and provide customer support
To process and manage event bookings
To send relevant information regarding our services, events, and promotions (with your consent)
To improve our Website and services
To comply with legal obligations

3. Legal Basis for Processing

We rely on the following legal bases for processing your data:

Consent – When you provide us with consent for marketing communications.
Contractual Necessity – When processing is required to fulfil a contract, such as booking an event.
Legitimate Interest – When processing is necessary for our business interests, such as improving our services.
Legal Obligation – When required by law, such as tax or regulatory compliance.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Service Providers: Third-party companies that assist us in providing our services (e.g., payment processors, marketing tools, IT support).
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In case of a business sale, merger, or acquisition, your data may be transferred to the new entity.

5. Data Security & Retention

We implement security measures to protect your personal data. However, no transmission over the internet is 100% secure.

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights

You have the following rights regarding your personal data:

Access – Request a copy of your data.
Correction – Request corrections to inaccurate data.
Deletion – Request deletion of your data (subject to legal requirements).
Objection – Object to data processing based on legitimate interests.
Withdraw Consent – Withdraw consent for marketing communications at any time.
Data Portability – Request transfer of your data to another provider.